Apple Australia map glitch: Snakes! In the desert!

CANBERRA (Reuters) - Australian police have warned travellers off using Apple's troubled iPhone mapping software after several motorists became stuck in a snake-infested, desert corner of the country while using their phone for directions.

Police in southeast Victoria state said they had been forced to rescue a number of motorists who had become stuck for up to 24 hours "without food or water" after being directed to the arid Murray Sunset National Park, instead of the tourist town of Mildura, 70 km (43 miles) away.

"We had a fellow trapped in there just on Friday night after his car became bogged. He saw a snake, a goat and a fox, and he was too scared to get out of the car," Mildura police Inspector Simon Clemence told Reuters on Tuesday.

The Murray-Sunset National Park is in Victoria's far northwest, a relatively untouched semi-arid region accessible only by four-wheel-drive vehicle.

Clemence said at least six vehicles had become stuck on the desert park's sandy tracks after being directed by the iOS mapping system to turn off a long and infrequently sign-posted stretch of highway between South Australia state and Victoria.

"These people have still been rescuable. But we've just had a 46C day (115 degrees F). If they were out there in that temperature and out of phone range, they would have been in serious trouble," he said.

Clemence said police had contacted Apple over the issue. But while the world's most valuable company had now rectified Mildura's location for people travelling from South Australia, motorists seeking directions from Melbourne city were still being directed off course by iOS.

"If you punch in Melbourne to Mildura, it still puts you in the middle of the park," he said. "So they've got it half right."

Police said people should not blindly rely on technology to get them to their location, although in fairness he said people could easily become misdirected over long stretches of road along the 377-km Mallee Highway.

"There's nothing to signpost, and people are just driving and driving when their GPS phone suddenly says turn," Clemence said.

"But anyone who has used a GPS would know, they all make mistakes. You have to use your common sense and your eyes, and if it doesn't look right, then it probably isn't right."

Apple's chief executive Tim Cook apologized to customers in September for problems with the new mobile mapping application and suggested they use a rival product from Google until the multitude of errors could be ironed out.

Apple also sacked the executive behind the mapping software, and handed responsibility for hardware and software design to the company's industrial design guru Jonathan Ive.
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Police: Apple Maps stranding drivers in Australia

SYDNEY (AP) -- Australian police are warning that Apple's much-maligned mapping application is stranding drivers headed to the southern city of Mildura in the middle of a remote state park.

Victoria state police said Tuesday that an error in Apple's Maps service places the city of Mildura about 70 kilomters (44 miles) away in the Murray Sunset National Park. The park is a desert-like 5,000-square-kilometer (1,900-square-mile) region with scorching temperatures and virtually no mobile phone reception.

Police have been forced to rescue distressed drivers. Some were stranded for 24 hours with no food or water and have walked long distances through tough terrain to access phone reception.

Apple did not immediately respond to a request for comment. CEO Tim Cook apologized in September and said the map service "fell short" of Apple's standards.
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Andy Serkis plays dual role in "Hobbit" - Gollum and director

LOS ANGELES (Reuters) - Andy Serkis reprises his role as Gollum in "The Hobbit: An Unexpected Journey," to be released worldwide this week, but his main role this time was as a second unit director, shooting battle sequences in 3D for director Peter Jackson.

The British-born actor, 48, who rose to fame as the obsessive Gollum in Jackson's "The Lord of the Rings" trilogy, spoke with Reuters about playing the popular CGI character, and his role behind the camera in New Zealand for "The Hobbit."

Q: Was it nice to get re-acquainted with Gollum after almost 10 years?

A: "Yes, but he's never been that far away from me. Not a day goes by where I'm not reminded of Gollum by some person in the street who asks me to do his voice or wants to talk to me about him. But because 'The Hobbit' has been talked about as a project for many years, I knew that at some point I'd have to reengage with him."

Q: Martin Freeman (Bilbo Baggins) is new to the franchise and so are many other actors. As a veteran, did they come to you for advice?

A: "It sort of manifested itself more in a way where (as a vet) you understand the scale and scope of what's required stamina-wise. It's a different rhythm than most movies. For a lot of the actors, you're 12,000 miles away from home. It becomes a way of life - getting up at five in the morning, shooting every day, day in day out, for 270 days. The new cast playing the dwarves were carrying incredibly heavy weights in their suits, they sat through hours of make-up every day. So it's quite challenging from a stamina point of view."

Q: Playing Gollum was not your only job. You were also doing second unit directing. What did that entail?

A: "Directing was my main job this time - more than playing Gollum. I worked 200 days with a huge team shooting battle sequences, aerials. It was an amazing experience and one which I was very, very thankful to Peter for asking me to do."

Q: How did that come about?

A: "I'd already started directing short films when we were doing 'Lord of the Rings,' then videogame projects. So Peter's known that I've been heading towards directing for a long time. But I always thought my first outing would be a couple of people and a digital camera in the back streets of London somewhere!"

Q: Why do you think Peter let you do it?

A: "I think because the second unit was going to have a lot of principal cast, Peter wanted someone that could take care of the performances and create an atmosphere where the actors felt safe. Obviously I was briefed closely by Peter. But it was a huge challenge - mental, technological. I'd never shot with 3D. Plus the day to day logistics of dealing with such an enormous operation."

Q: Any plans to direct again?

A: "Just before I headed off to New Zealand to work on 'The Hobbit,' I was in the process of setting up (my new company) The Imaginarium (with producer Jonathan Cavendish), which is a performance-capture studio and a development company. We are developing our own slate of film projects, one of which is George Orwell's 'Animal Farm.' It's going to be the first film that I'll be directing."

Q: Where does acting fit in to your newfound career?

A: "At the moment, my trajectory isn't to think about acting. I'm absolutely devoted to The Imaginarium, our projects and directing. And watching and enabling other actors do their thing in our studio is hugely rewarding. I expect at some point I'll probably want to go back on stage and do some theater, because I've not done theater in 10 years."

Q: With two more installments of "The Hobbit" still to come over the next few years, you'll be the voice of Gollum for fans for many more years. Are your kids proud or embarrassed when you're asked do his distinctive raspy voice?

A: "I'm probably running out of credits in terms of my kids enjoying me do the Gollum voice for others. Especially my older ones (Ruby, 14, Sonny, 12). It was cool when they were younger. But my youngest (Louie, 8) absolutely revels in it. He would have me do it all day long for his friends at school. So I still have great currency there!"
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Andy Serkis plays dual role in "Hobbit" - Gollum and director

LOS ANGELES (Reuters) - Andy Serkis reprises his role as Gollum in "The Hobbit: An Unexpected Journey," to be released worldwide this week, but his main role this time was as a second unit director, shooting battle sequences in 3D for director Peter Jackson.

The British-born actor, 48, who rose to fame as the obsessive Gollum in Jackson's "The Lord of the Rings" trilogy, spoke with Reuters about playing the popular CGI character, and his role behind the camera in New Zealand for "The Hobbit."

Q: Was it nice to get re-acquainted with Gollum after almost 10 years?

A: "Yes, but he's never been that far away from me. Not a day goes by where I'm not reminded of Gollum by some person in the street who asks me to do his voice or wants to talk to me about him. But because 'The Hobbit' has been talked about as a project for many years, I knew that at some point I'd have to reengage with him."

Q: Martin Freeman (Bilbo Baggins) is new to the franchise and so are many other actors. As a veteran, did they come to you for advice?

A: "It sort of manifested itself more in a way where (as a vet) you understand the scale and scope of what's required stamina-wise. It's a different rhythm than most movies. For a lot of the actors, you're 12,000 miles away from home. It becomes a way of life - getting up at five in the morning, shooting every day, day in day out, for 270 days. The new cast playing the dwarves were carrying incredibly heavy weights in their suits, they sat through hours of make-up every day. So it's quite challenging from a stamina point of view."

Q: Playing Gollum was not your only job. You were also doing second unit directing. What did that entail?

A: "Directing was my main job this time - more than playing Gollum. I worked 200 days with a huge team shooting battle sequences, aerials. It was an amazing experience and one which I was very, very thankful to Peter for asking me to do."

Q: How did that come about?

A: "I'd already started directing short films when we were doing 'Lord of the Rings,' then videogame projects. So Peter's known that I've been heading towards directing for a long time. But I always thought my first outing would be a couple of people and a digital camera in the back streets of London somewhere!"

Q: Why do you think Peter let you do it?

A: "I think because the second unit was going to have a lot of principal cast, Peter wanted someone that could take care of the performances and create an atmosphere where the actors felt safe. Obviously I was briefed closely by Peter. But it was a huge challenge - mental, technological. I'd never shot with 3D. Plus the day to day logistics of dealing with such an enormous operation."

Q: Any plans to direct again?

A: "Just before I headed off to New Zealand to work on 'The Hobbit,' I was in the process of setting up (my new company) The Imaginarium (with producer Jonathan Cavendish), which is a performance-capture studio and a development company. We are developing our own slate of film projects, one of which is George Orwell's 'Animal Farm.' It's going to be the first film that I'll be directing."

Q: Where does acting fit in to your newfound career?

A: "At the moment, my trajectory isn't to think about acting. I'm absolutely devoted to The Imaginarium, our projects and directing. And watching and enabling other actors do their thing in our studio is hugely rewarding. I expect at some point I'll probably want to go back on stage and do some theater, because I've not done theater in 10 years."

Q: With two more installments of "The Hobbit" still to come over the next few years, you'll be the voice of Gollum for fans for many more years. Are your kids proud or embarrassed when you're asked do his distinctive raspy voice?

A: "I'm probably running out of credits in terms of my kids enjoying me do the Gollum voice for others. Especially my older ones (Ruby, 14, Sonny, 12). It was cool when they were younger. But my youngest (Louie, 8) absolutely revels in it. He would have me do it all day long for his friends at school. So I still have great currency there!"
Read More..

Apple Maps stranding drivers in middle of desert-like state park in Australia, police warn

SYDNEY - Australian police are warning the public that errors in Apple's much-maligned mapping application are leading drivers headed to the southern city of Mildura to take a potentially "life-threatening" wrong turn into the middle of a remote state park.

Victoria state police said this week that Apple's Maps service places the city of Mildura about 70 kilometres (44 miles) away in the Murray Sunset National Park, a desert-like 5,000 square kilometre (1,900 square mile) region with scorching temperatures and virtually no mobile phone reception.

Police have been forced to rescue distressed drivers who have gotten stuck in the rural area — some of whom were stranded for 24 hours with no food or water and have walked long distances through tough terrain to access phone reception.

"Police are extremely concerned as there is no water supply within the Park and temperatures can reach as high as 46 degrees (115 degrees Fahrenheit), making this a potentially life threatening issue," police said in a statement.

Earlier this year, Apple dropped Google Maps from its mobile operating systems in favour of its own mapping application, which has been criticized for bad directions, misplaced landmarks and missing towns. Apple CEO Tim Cook apologized for the mapping service in September and promised to improve it.

In the past 30 days, six people have been stranded after turning into the park via a dirt road the Maps application recommends, Mildura police inspector Simon Clemence said. The track eventually opens up into rough desert terrain that is only accessible to 4-wheel drives. That's where cars are getting stuck in the sand, Clemence said.

"If you're stuck out there in that you haven't prepared, you've got nothing, you could be in a fair bit of trouble," he said.

Police received no response when they tried to contact Apple, Clemence said. By Tuesday morning, a day after police first went public with the problem, it appeared Apple had tried to fix the problem; drivers coming from the southern city of Adelaide are now correctly directed by the Maps application to Mildura, Clemence said. But drivers from Melbourne are still sent into the park.

"So 50 per cent of the people are safe and 50 per cent of the people aren't," Clemence said with a chuckle. "So they sort of half-fixed it."

Apple did not immediately return a message seeking comment.

With temperatures this week expected to soar in the region, Clemence said it's critical the directions be corrected quickly.
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